Privacy Policy
Last Updated: February 20, 2026
RTW Hostel (“we,” “our,” or “us”) operates the website https://rtwhostel.com (the “Website”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or use our services. By using this Website, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect several types of information from users of our Website, including:
Personal Information
When you interact with our Website, you may provide personal information such as:
- Name
- Email address
- Phone number
- Billing and payment information
- Reservation details
- Messages submitted through contact forms
- Reviews or comments submitted on the Website
This information may be collected when you:
- Submit a contact form
- Make a reservation
- Leave a review or comment
- Communicate with us directly
Payment Information
Payments made through our Website may be processed by third-party payment providers, including:
- PayPal
- Stripe
- MotoPress Booking Platform
- Hostel Property Management Systems (PMS)
We do not store full credit card numbers or sensitive payment credentials on our servers. Payment data is handled securely by the respective payment processors.
Automatically Collected Information
When you visit our Website, certain information may automatically be collected, including:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of visits
- Referring websites
This data helps us improve the performance and usability of our Website.
2. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to improve user experience and analyze website traffic.
Cookies may be used to:
- Remember user preferences
- Enable booking functionality
- Analyze site performance
- Support website security
We use a cookie consent banner that allows visitors to accept or manage cookie usage in accordance with applicable privacy regulations. Users may also control cookies through their browser settings.
3. Analytics
We use Google Analytics to help us understand how visitors interact with our Website.
Google Analytics may collect information such as:
- Pages visited
- Session duration
- Device type
- Location (general geographic region)
This information is used solely to improve our services and website functionality. You can learn more about how Google processes data here:
https://policies.google.com/privacy
4. Third-Party Services
Our Website integrates with several third-party services to operate our business and provide functionality.
These services may include:
- Google Maps – used to display our location
- Stripe – payment processing
- PayPal – payment processing
- MotoPress Hotel Booking Engine – reservation management
- Zapier – workflow automation and integrations
These providers may collect and process information in accordance with their own privacy policies. We encourage users to review the privacy policies of these third-party services.
5. How We Use Your Information
We may use the information we collect for purposes including:
- Processing reservations and payments
- Responding to inquiries or customer support requests
- Managing guest bookings
- Improving our Website and services
- Monitoring website performance
- Preventing fraudulent transactions
- Complying with legal obligations
6. Comments and Reviews
Visitors may leave comments or reviews on our Website. When visitors leave comments, we collect the data shown in the comments form along with the visitor’s IP address and browser information to help detect spam.
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Maintain booking records
- Comply with legal or regulatory requirements
- Resolve disputes
When information is no longer needed, it is securely deleted or anonymized.
8. Data Security
We take reasonable administrative and technical measures to protect personal information from unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
9. International Users
RTW Hostel welcomes visitors from around the world. If you are accessing the Website from outside Puerto Rico or the United States, please note that your information may be transferred to and processed in jurisdictions where data protection laws may differ from those in your country.
10. Age Restrictions
Our services are intended only for individuals 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been collected, it will be removed.
11. Your Privacy Rights
Depending on your location, you may have rights regarding your personal data, including the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Withdraw consent where applicable
To exercise these rights, please contact us using the information below.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The updated version will be posted on this page with a revised Last Updated date.
13. Contact Information
If you have any questions regarding this Privacy Policy or how your data is handled, please contact us:
RTW Hostel
Boquerón, Puerto Rico
Email: info@rtwhostel.com
Website: https://rtwhostel.com
